Review Scout (“Review Scout,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, safeguard, and process information in connection with our website and review generation services provided to home service businesses.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website
Businesses that subscribe to or use our services (“Clients”)
Customers of our Clients whose information is submitted to us for review request communications (“End Users”)
When processing End User information, Review Scout acts as a service provider (data processor) on behalf of its Clients.
3. Information We Collect
A. Information Collected from Clients
We may collect:
Business name and business address
Contact name and title
Email address
Phone number
Account login credentials
Billing information (processed by secure third-party payment processors)
Communications and support inquiries
B. Information Collected About End Users
Clients may provide limited customer information for review-related communications, including:
Name
Email address
Mobile phone number
Service date or transaction reference
Feedback responses
We do not independently collect End User contact information outside of what is provided by Clients.
C. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Usage analytics
Cookies and tracking technologies
This information helps us maintain performance, security, and usability.
4. SMS Communications and Consent
A. How SMS Consent Is Obtained
Review Scout does not directly obtain SMS consent from End Users. Mobile phone numbers are provided to us by our Clients.
Clients are solely responsible for obtaining appropriate consent from their customers before submitting mobile numbers to Review Scout. Consent may be obtained through:
Written agreements
Service contracts
Online booking forms
Website opt-in forms
Customer intake forms
Verbal consent during service interactions
Other lawful opt-in methods
By providing a mobile phone number to one of our Clients, End Users consent to receive review-related and service-related SMS communications.
Review Scout requires Clients to certify that they have obtained lawful consent in accordance with applicable laws, including but not limited to:
The Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act (where applicable)
State privacy laws
Applicable international regulations
B. How SMS Consent Is Used
SMS consent is used exclusively for:
Sending review requests
Sending review reminders
Service-related follow-up communications
Responding to customer service inquiries
SMS consent is not used for third-party marketing purposes.
We do not use mobile numbers for unrelated advertising campaigns.
C. Opt-Out Rights
Recipients may opt out of SMS communications at any time by replying:
STOP
Upon receipt of a STOP message:
A confirmation message may be sent
No further SMS messages will be delivered unless the recipient re-opts in
Message frequency varies depending on service interaction and Client usage. Recipients may receive one or more follow-up messages depending on customer engagement.
E. Message and Data Rates
Message and data rates may apply. Charges are determined by the recipient’s mobile carrier and mobile plan. Review Scout is not responsible for carrier charges.
F. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on network availability and carrier reliability.
G. Mobile Data Sharing Restrictions
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared with subcontractors providing operational support services (such as SMS delivery platforms, cloud hosting providers, or customer support systems), strictly for the purpose of delivering our services.
Such subcontractors are contractually obligated to safeguard data and are prohibited from using it for their own marketing or promotional activities.
5. How We Use Information
We use personal information to:
Provide and operate our services
Send review requests on behalf of Clients
Improve system functionality
Provide customer support
Process billing
Maintain security and prevent fraud
Comply with legal obligations
We do not sell personal information.
6. Information Sharing
We may share information only in limited circumstances:
A. Service Providers
With vendors that assist with:
SMS delivery
Email distribution
Hosting and infrastructure
Payment processing
Analytics
Customer support
These vendors are contractually restricted from using data for their own marketing.
B. Legal Requirements
If required by law or in response to lawful requests.
C. Business Transfers
In connection with mergers, acquisitions, or asset sales.
7. Data Retention
We retain personal information only as long as necessary to:
Provide services
Fulfill contractual obligations
Comply with legal requirements
Clients may request deletion of End User data subject to legal obligations.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
No system is completely secure, and we cannot guarantee absolute security.
9. Client Compliance Responsibilities
Clients are responsible for:
Obtaining lawful consent
Ensuring compliance with applicable privacy and marketing laws
Submitting accurate and lawful data
Review Scout reserves the right to suspend accounts that misuse the platform.
10. Third-Party Platforms
Our services may integrate with third-party platforms (such as Google). We are not responsible for the privacy practices of third-party services.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
12. Your Rights
Depending on jurisdiction, individuals may have rights to:
